I-CEO ye-United Airlines u-Oscar Munoz kutsha nje uthethe malunga nokuba inqwelo moya izama njani ukugxila ngakumbi kubahambi bayo kunye noxinzelelo lwendlela yokuphila.

Sifuna ukukwenza, njengomthengi wethu, uzive wonwabile ngokusiphapha, UMunoz uthe kudliwanondlebe ne-CNBC . Kwaye ke ubungakanani bembono yabathengi bethu, iipropathi zabathengi bethu, yinto esifuna ukuyihlela. '

Kunyaka olandelayo, i-United izakukhupha inyathelo elitsha lenkonzo yabathengi veki nganye. UMunoz akazange acacise isicwangciso, kodwa wakhankanya ukuba inqwelomoya yayicinga ngeendlela zokunxibelelana ngcono nabakhweli, kubandakanya nohlaziyo xa kukho into engahambi kakuhle kunye nokubonelela ngolwazi malunga nenqwelomoya, nangaphambi kokuba abathengi baye kwisikhululo seenqwelomoya.

Sikugcina njani unolwazi? Sikugcina njani ujolise kwaye ujonge xa ​​kukho okungahambi kakuhle? Utshilo uMunoz. 'Kodwa, okona kubaluleke kakhulu, phambi kokuba uphume endlini, uyazi inqwelomoya yakho ngexesha, uyazi apho usinga khona.'

Kwiinyanga ezidlulileyo, i-United kunye nezinye iinqwelomoya ezinkulu zase-U.S. Ziye zonyusa amaxabiso abakhweli ekufuneka ehlawule ukujonga umthwalo. UMunoz uthe ingeniso konyuso izakuya ekufezekiseni iinjongo zenkonzo yabathengi entsha yenqwelomoya.